Network Support Services

Even with the wonders of today’s technology, visits to site are sometimes required in order to successfully resolve issues or for maintenance. Our keen and friendly engineers take a proactive and no jargon approach when working with you, ensuring that you are completely happy with the onsite service.

Any server or business critical issues, you can be assured of a site visit within 4 hours of making the request for an onsite engineer. Workstation and other issues can be seen within 24 hours. With the ability to work under high pressure with minimal disruption to your business operations, our experienced and well-equipped engineers will aim to complete any hardware repairs onsite if possible.

On site visits may include:

Diagnosis of some faults

Installation of hardware

Installation of some software

Loan of equipment

Some maintenance

Consultations for project work

Upgrades

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Guaranteed Service – 24/7 System Monitoring

Computer and Server outages can happen at any time. How much revenue or staff wages are lost when your network is ‘offline’, even for a short period? Our monthly service plans pay for themselves in guaranteeing system uptime and the availability of resources to your staff. With our 24/7 monitoring systems, we can identify and resolve networking and hardware issues before they can cause serious downtime to your business.

Network Support Services