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IT Support Health Check
Email: info@webpointsolutions.co.uk
Phone: +44(0)1516531920

Call Now! + (44) 0151 653 1920

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Server Support

Server Support

Server infrastructure is one the centrepiece of any business technology plan. Due to the fact servers enable process integration and facilitate collaboration among internal and external stakeholders.

By choosing Webpoint Solutions as your technology provider, you are free to concentrate on what matters most: the long-term growth of your company.

Standardising servers and processes translate into lower costs. Simplifying and tuning your IT environment can more easily:

Enable business growth

Improve your bottom line

Ensure your IT infrastructures sustainably

Our Server Management ethos

We ensure safety of your severs by carefully setting up the security at implementation and conduct periodic audits.

We regularly update the OS and installed software to keep your servers secure and optimised.

Optimisation of running processes and task management of your servers for maximum productivity.

We protect the servers from internal and external threats by installing the necessary security solutions.

We care about your data, hence we perform and monitor backup and data recovery to meet business requirements.

We scour the market to provide you with the most effective products and technology solutions.

Our Server Support Includes

Server support services includes – Initial server configuration, server optimization and migration, server administration, OS upgrades, patch management, Active Directory service administration and GPO management/centralised administration and automated tasking and processes, 3rd party service integration i.e. Azure AD integration, Sage data services.

Telephone Support

24-hour monitoring of servers or ad-hoc server admin support . UK telephone number support

Remote support

Remote support by Phone, helpdesk ticketing services via our website, email and social media integration.

Unique Support hours

Support hours as per the clients’ convenience; UK business or non-business hours.

SLA agreements

SLA agreements in line with relevant service tier i.e. response within one hour of request.

Cyber & Data secure

Assist in setup of any necessary processes and work instructions for meeting GDPR, Cyber Essentials certification.

Out of Hours Maintenance

Out of business hours maintenance for any patching that requires any restart of server or services, maximising business uptime.

Emergency Support

Emergency support for customers that are adversely affected by; hacking, virus attacks, malware inclusion etc.

Server Variation

Wide range of Server supports including Windows, Hyper-V, MS Exchange Server, Linux and MSSQL Database servers.

Exchange Server migration

Exchange Server migration to 365 migration/coexistence Exchange/Hybrid, moving businesses into the cloud to meet business requirements.

Remote Desktop Login

Secure remote access to the system using RDP and/or remote desktop sharing services via our own secure portal (similar to TeamViewer, LogMeIn and similar).

Security and vulnerability scanning

Server security and vulnerability scanning services supporting Avast CloudCare/Business solution, AV Defender, Avast AntiSpam services for Exchange and supported cloud system integration and servicing/patch management of these services.

Tailored Support Packages

Ad-hoc or contracted regular server management

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Guaranteed Service – 24/7 System Monitoring

Computer and Server outages can happen at any time.  How much revenue or staff wages are lost when your network is ‘offline’, even for a short period?  Our monthly service plans pay for themselves in guaranteeing system uptime and the availability of resources to your staff.  With our 24/7 monitoring systems, we can identify and resolve networking and hardware issues before they can cause serious downtime to your business.

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Proudly Supplying IT Services For Over 20 Years

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